We are Callcredit Information Group, which is a group of companies with headquarters at One Park Lane, Leeds, West Yorkshire LS3 1EP. Some of the members of Callcredit Information Group are listed in section 5 below.
The Callcredit company which provides credit information services to consumers is Callcredit Consumer Limited. Callcredit Consumer Limited is a controller of the personal data that we are provided with about you by our partner or if you contact us using the details below. This means that it is responsible for ensuring that the personal data is used fairly and lawfully. Callcredit Limited is a controller of the credit data (and the other information relevant to your financial standing) that you can access through our partner’s website.
You can contact us by sending an email to firstname.lastname@example.org.
This section explains the purposes for which we use personal data about you. More detail about the types of personal data that we might use for these purposes can be found in section 3 below.
The information you provide on signing up will help us to verify your identity so that we know we are providing your credit history to the correct person. We do this by checking the information you give us against databases such as the electoral roll and your credit file.
We use personal data to provide you with information through our partner’s website. Depending on what our partner makes available, this can include products and services such as:
In some cases our partners may use the information to provide you with other products and services if you give them permission to do so.
In order to detect or prevent fraud (for example, to ensure that no-one has fraudulently accessed your account or to confirm you have only entered information about yourself), we may use personal data from other sources to corroborate your details. We may use third parties to undertake these checks on our behalf.
We may sometimes use personal data while improving, developing or testing our products and systems. This includes making sure that our security measures are working properly. Where possible, we will anonymise or pseudonymise the data before doing this.
We may use your personal data for legal and regulatory purposes. For example, this might include responding to complaints or enquiries from you or a regulator about how we have used your personal data.
The information you give us may be combined with other information about you that is obtained from other sources, and the combined data may be used in accordance with this privacy notice. For example:
We obtain and use information from various different sources. These are summarised in the following table.
|Type of information||Description||Source|
|Name and contact details||This is basic personal data about you, and how to get in touch with you.||This information is usually provided directly by you through our partner. Some of it is also matched with data on your credit file.|
|Other identifying information||This is other information that we need to help identify who you are, such as your date of birth, address history and your credit or debit card details. In some cases, such as where you have changed your name, we may require physical documents such as a deed poll or marriage certificate.|
|Your credit file||
This is information about your credit history, such your loans, mortgages and other credit arrangements, your repayments, and your financial associates. It also includes information such as court judgments, bankruptcies and IVAs that may have been made against you, as well as your current and previous names and addresses. We also keep a record of who has previously made searches of your credit file, and any disputes and queries that have been raised by you. Your credit file also contains fraud prevention indicators.
More details about this information can be found at www.callcredit.co.uk/crain.
This information is gathered by Callcredit Limited in its role as a credit reference agency. Callcredit Limited supplies it to Callcredit Consumer Limited so that we can provide it to you through our partner.
Callcredit Limited gets the information from a range of different sources, including lenders. Information court judgments and insolvency-related events comes (indirectly) from the courts. Address information is obtained from the electoral register, which is supplied to Callcredit by local authorities. Fraud prevention indicators are provided by Cifas.
|Contact History||This is information about our contact with you.||We produce these records ourselves.|
|Service usage||This is information about the use of our services, such as the date and time your data was requested by our partner for you.|
|Third party data||This information that we obtain about from third parties and associate with you.||We may obtain this data from various different data suppliers.|
You are free to choose whether or not you give us your personal data. However our partner might not be able to provide you with a product or service if you do not give us the information we need in order to make that product or service available.
This section explains the basis on which we process your personal data in connection with our services. Callcredit Limited’s basis for acting as a credit reference agency is explained separately at www.callcredit.co.uk/crain.
Where we agree directly with you to provide you with our services, we have a right to use your personal data to the extent necessary in order to provide those services.
The UK’s data protection law allows the use of your personal data where necessary for legitimate purposes provided that this isn’t outweighed by the impact it has on you. The law calls this the “legitimate interests” condition for processing personal data.
The legitimate interests we are pursuing include:
|Promoting knowledge among consumers about their credit history and its implications for them. Allowing consumers to challenge incorrect data on their credit report.||It is important that consumers are well-informed about their credit history and how it may be taken into account by lenders. Where a consumer has been declined credit, we help them understand why this might be, and allow them to challenge information on their credit report if it is inaccurate.|
|Monitoring and securing our systems and data||Some of the ways we use personal data are justified by the need to ensure that our systems and the data we make available are kept secure and only made available to the correct people.|
|Commercial interests||Like any commercial organisation, we seek to earn revenue through the services that we provide to our customers and clients.|
We share your personal data with the operator of the website where you sign up to receive your services. This is necessary so that they can provide the information to you or use it in the ways that you have given them permission for.
We may share your personal data among the members of Callcredit Information Group. If we do so, then use of the data by those companies will be governed by this privacy notice. A list of relevant Callcredit Information Group companies is set out below, although the list may be updated from time to time.
|Group company||Role||Main trading address||Registered office|
Callcredit Information Group Limited
(company no. 4968328)
|Our holding company||One Park Lane, Leeds, West Yorkshire LS3 1EP|
(company no. 3961870)
|Supplier of your credit history|
Callcredit Consumer Limited
(company no. 7891157)
|Provider of the consumer credit reporting services|
(company no. 3794898)
|Provider of other Callcredit Information Group consumer services|
(company no. 5542430)
|720 S. Colorado Boulevard, Penthouse North, Denver, Colorado 80246, USA|
Callcredit Operations UAB
(company no. 302689020)
|Provider of some back-office support functions||Zalgirio Arena, Karaliaus, Mindaugo pr. 50, Kaunas LT- 44333, Lithuania||Vilniaus m. sav . Vilniaus m. J. Jasinskio g. 16B, LT-01112, Lithuania|
We may provide your information to third parties who help us use it for the purposes described in section 2. For example:
These service providers will not be allowed to use your information for their own purposes or on behalf of other organisations, unless you agree otherwise.
If we sell our business to a third party, or go through a corporate reorganisation, we will transfer personal data to the company that acquires the business.
We may sometimes need to pass personal data to a regulator such as the Information Commissioner’s Office.
We may share anonymised information with other third parties, but only where the information cannot realistically be identified as relating to you.
We are based in the United Kingdom and will access and use your information from here. However, we also have operations elsewhere in the European Union – currently the Netherlands, Lithuania and Spain – and personal data may be accessed from there too. In these cases, the use of the information in those locations is protected by European data protection standards.
We also send information elsewhere in the world. For example:
While countries within the European Union all ensure a high standard of data protection law, some parts of the world may not provide the same level of legal protection in relation to personal data. As a result, when we do send personal data overseas, we will make sure that suitable safeguards are in place to protect the information. For example, these safeguards might include:
We will keep your personal data for as long as you receive our services through our partner and for a period of two years from when those services stop. We keep the data for that extra period of time in case we need to respond to any enquiries from you (for example, if you have any questions about our use of your personal data), our partner, or from any regulators. We may keep anonymised data for a longer period of time for analysis purposes.
We perform the following automated decision-making and profiling activities using your personal data. When we refer to profiling, we mean using personal data to make predictions about you, or to categorise you into particular groups.
As explained in section 2 above, we will use the information you provide on registration to help us to verify your identity so that we know we are providing your credit history to the correct person. We do this by checking the information you give us against databases such as the electoral roll and your credit file. This is an automated process, and it can result in you being declined access to our services if we can’t verify your identity.
Your credit score and rating is created from your personal data by Callcredit Limited. Please refer to www.callcredit.co.uk/crain to find out more.
You have several different rights in relation to the personal data that we hold about you. These are briefly described below. To enquire about exercising these rights, please use the contact details set out in section 1.
With effect from 25 May 2018 you also have the following rights:
Some special rules apply when you make a request about information on your credit report; please refer to www.callcredit.co.uk/crain to find out more.
We try to ensure that we deliver the best levels of customer service but if you are not happy you should make contact so that we can investigate your concerns. Please contact us by sending an email to email@example.com.
From 25 May 2018 you can also contact our Data Protection Officer at firstname.lastname@example.org.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body that regulates the handling of personal data in the United Kingdom. You can do this online through the ICO’s website at www.ico.org.uk, by telephone on 0303 123 1113, or by writing to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.